Table of Contents

Objective:  To provide producers with the knowledge to complete Facility applications properly and to process Facility business efficiently and accurately.
Section I.	Automobile Insurance Industry
Section II.	Michigan’s Residual Market
Section III.	The Facility Office & Website
Section IV.	Producers
Section V.	Eligibility
Section VI.	Application Completion & Submission
Section VII.	Avoiding Violations
Section VIII.	Servicing JUA Insureds
Section IX.	Performance Standards
Section X.	Wrap-Up