Once the Facility forwards the application to the servicing carrier, the servicing carrier issues the policy using Facility rules and rates, handles premium billings, makes policy changes, and handles claims.

The Facility only maintains basic applicant information and the name of the servicing carrier to which we assigned the application. Please note that the Facility does not have policy numbers, billing information, or claim files.

The applicant or insured should direct questions concerning a JUA policy to his or her producer of record or to the servicing carrier (Directory) that issued the policy. The producer and/or the servicing carrier can provide the following information:

• The policy number
• How to file a claim and/or claim information
• Payment information
• Billing information and/or questions
• Cancellation information